We want you to be happy with your purchase and we apologise if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met.
Rules
All exchanges and returns would need to be raised within 7 days of the invoice date for Australian orders, and 15 days for Overseas orders. For local deliveries, there is an option to exchange at our boutique in Sydney within Australia through our online portal at www.shadesandstones.com.au. All requests for returns however, would need to be strictly made online at www.shadesandstones.com.au for both local and overseas deliveries.
Interpretation and Definitions
All exchanges and returns would need to be raised within 7 days of the invoice date for Australian orders, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within Australia through our online portal at www.shadesandstones.com.au. All requests for returns however, would need to be strictly made online at www.shadesandstones.com.au for both local and overseas deliveries.